We recognize that individuals seeking assistance have many options and are often attempting to find the best provider at a time of heightened stress. We ask that prospective clients carefully review the information contained in this website so that you can confidently make the best choice for you or your family.
- PsyCare’s extensive clinical staff permits the best match of client with treatment provider. Our staff includes clinicians trained and experienced with most modalities, theoretical orientations, treatments utilized, and populations served.
- PsyCare is very proud of our friendly and caring administrative and support staff, from front office receptionists to our back office billing staff. Our receptionists are trained to assist callers seeking assistance to identify the clinician best suited to help with the problems identified and matching the client’s insurance plan.
- Timely scheduling is an important goal at PsyCare. Persons seeking help may be experiencing severe distress or a family may be in crisis. Call PsyCare, and our skilled receptionists will direct your call to an available clinician for immediate attention.
- We can help make an initial recommendation regarding emergency care, if necessary. For urgent issues not requiring hospitalization, PsyCare will strive to schedule an initial appointment with a highly qualified clinician within three days.
- Your time is valuable too. At PsyCare, we strive to minimize waiting room time. We will not end a session prematurely and rush merely to keep to a schedule, but PsyCare clinicians understand that delays are to be avoided whenever possible.
- When significant problems develop after the office is closed, clients are able to contact the PsyCare on-call clinician. We use the services of Help Hotline, whose staff ensure that the client is called as soon as possible.
- There is a PsyCare office convenient to you. See Locations.
- Individual counseling, marital and family therapy, and psychiatric treatment are the primary services provided to address presenting problems. See Services.
- Well-being is achieved by attention to physical health issues as well as psychological factors. PsyCare actively promotes integrated treatment and coordination of care to promote best possible outcomes. See Health Psychology.
- PsyCare prides itself on providing personalized care by competent and compassionate clinicians, based upon careful assessment of the client’s symptoms, complaints, and psychosocial history. Opinions are openly shared and discussed and an individualized treatment plan developed. We believe it is a privilege to serve each and every client, and work hard to earn the trust placed in us.
- Treatment services are strictly confidential. PsyCare aggressively adheres to HIPAA requirements. We respect your privacy.
- PsyCare has clinicians represented on most insurance panels, BWC, Medicare and Medicaid. See Insurance Accepted.
- Our commitment to high standards of care and organizational practices is reflected by our voluntary submission to regular intensive reviews of our policies and procedures by The Joint Commission, a nationally recognized accrediting organization. PsyCare has been accredited since 1985.
- PsyCare has been accredited as a provider of Continuing Education workshops since 1985, helping to ensure that clinical staff are well trained and have opportunities to continue developing clinical skills and knowledge.
- PsyCare enjoys very high levels of patient satisfaction as determined by a nationally recognized external rating company, Mental Healthcare America. On all 32 rating measures, PsyCare achieved a percentage of “excellent” rating above the national average. See Patient Satisfaction.
If There’s A Problem
- Due to the nature of our services, it is inevitable that occasional disagreements may develop and some clients may experience dissatisfaction. Fortunately, this is a rare occurrence. When such an incident does occur, PsyCare will take all reasonable efforts to address and resolve the problem.
- We have a formal grievance procedure, and we are members of the Better Business Bureau with an “A+” rating. We promise you that you will always be treated respectfully and your concerns taken seriously. If we make a mistake, we acknowledge it and make amends.
Frequently Asked Questions
Will PsyCare accept my insurance?
PsyCare, and many individual PsyCare clinicians, are accepted on almost all insurance panels, as well as Medicaid, Bureau of Workers Compensation, and Medicare. Please call PsyCare at 1-800-242-4604 to identify the clinicians on your plan best able to assist you.
How much will the services I need cost?
PsyCare’s contract with your insurance company will determine your out-of-pocket costs. These costs will be influenced by your co-pay, your insurance plan’s “allowable charge,” and your remaining deductible. PsyCare will assist you to identify these costs.
How long will it take to get an appointment?
In an emergency situation, when you or a loved one may be experiencing severe psychotic symptoms or be considering suicide or exhibiting barely controlled hostility towards another person, it may be necessary to go directly to the Emergency Room of a nearby hospital with a psychiatric unit.
If immediate hospitalization may not be necessary, and preventive safeguards are in place, call 1-800-242-4604 to speak to the PsyCare Help Hotline representative, who will connect you to the nearest PsyCare office for assistance during normal office hours. If your call is received after the offices are closed, the representative will discuss options.
PsyCare will make all efforts to schedule an appointment within 24 hours in an emergency situation when hospitalization is not required, or within three days in urgent but not emergency situations. This may require assignment for the initial session with a clinician not covered by your insurance.
In non-urgent situations, PsyCare will strive to schedule you or your loved one for an initial appointment within one week with a clinician accepting your insurance. If you wish to schedule with a particular clinician, the appointment will be made for the next available opening convenient for you.
Our friendly PsyCare receptionists will do their best to assist you to receive needed assistance in the timeliest manner possible.
Can I choose my therapist?
In most cases, you may select the therapist you wish to see, though this choice may depend upon your insurance plan as well as the therapist’s availability. Also, some therapists may restrict their practice to certain issues, or may not be accepting new clients at the time of your call. The PsyCare receptionists will be happy to recommend other therapists, if necessary.
Do I have to take medication?
The use of an appropriate medication is often an important aspect of treatment. Research studies show that the combination of medication and counseling achieves the best results for many patients. PsyCare is very proud of our medical staff and our ability to integrate medication management with counseling or psychotherapy. However, not all patients want or can significantly benefit from the use of psychotropic medication, and only rarely would it be required (e.g., if court-ordered in unusual circumstances). You will have the opportunity to discuss the benefits and risks of medication with your therapist and medical staff.
What should I do if a family member is experiencing a psychiatric emergency?
If you or a loved one is experiencing severe psychotic symptoms, or significant suicidal or homicidal thoughts and impulses, it may be necessary to seek hospitalization. In a psychiatric crisis, when the well-being and safety of the individual or others is at risk, it may be necessary to request the assistance of law enforcement officers, especially if the individual in crisis resists voluntary admission to the hospital. Local hospital emergency room staffs are well-trained to make determinations regarding admission and to help stabilize the patient.
Usually, discharge planning by the hospital will involve outpatient care, and PsyCare would be able to assist in this important phase of recovery.